Frequently Asked Questions (FAQs)

General Questions

How do I purchase artwork?

You can purchase artwork directly from our website by adding your selected piece to your collection and proceeding to secure your artwork. For further assistance, contact us at info@agisdigitalart.com.

What payment options are available?

We accept all major credit and debit cards. Payments are processed securely to protect your information.

Do you issue Certificates of Authenticity?

Yes, all our limited edition artworks come with a Certificate of Authenticity detailing the edition number and verifying the piece as an authentic work by Agis.

What is a limited edition print?

A limited edition print is a high-quality reproduction of an artwork produced in a predetermined, limited quantity. Each print is signed and numbered to ensure its exclusivity and value.

How can I stay updated on new artworks and exhibitions?

Subscribe to the Blazing Minds Art Letter Art Letter to receive updates on new artwork releases, exhibitions, and thought-provoking stories directly to your inbox.

Delivery

What delivery options do you offer?

Physical artworks are securely shipped using industry-standard methods. Digital artworks are delivered via email with download instructions.

How long do deliveries take?

Once dispatched, delivery times are as follows:

UK: 5–7 working days
Europe: 7–10 working days
US: 10–12 working days
Rest of the World: 12–14 working days

Please note that shipping agents may experience delays beyond our control. For further details, email us at info@agisdigitalart.com.

I purchased artwork; when should I expect to receive it?

Delivery timelines depend on the specific artwork and location. Please refer to the estimated delivery times provided at checkout or contact us for more information.

Do you offer international shipping?

Yes, we ship globally. Shipping rates and estimated times are calculated during checkout.

Do you offer artwork installation services?

We do not currently provide installation services.

Customisation

Can I request a different size for an artwork?

Certain artworks are available in multiple sizes, as noted on the product page. If you are interested in a size not listed, please email us at info@agisdigitalart.com to discuss options.

Website Navigation and Support

How do I access my account?

To access your account, click on Collector’s Portal at the top of our website and log in with your credentials. If you do not have an account, you can create one during checkout.

I have forgotten my account password. What should I do?

Click on the Lost Your Password link on the login page and follow the instructions to reset your password.

Sustainability

What steps do you take to ensure sustainability in your artwork production?

We print our artworks on Hahnemühle Bamboo fine art paper, made from 90% bamboo fibres and 10% cotton, using eco-conscious, resource-saving production methods. This commitment ensures that each piece is both beautiful and environmentally friendly.

Gift Purchases

Can I purchase an artwork as a gift?

Absolutely! Specify the recipient’s address during checkout, and we will deliver the artwork directly to them. To include a personalised message, email us at info@agisdigitalart.com with your order number.

Do you offer gift cards?

At this time, we do not offer gift cards. However, we are happy to assist you in selecting the perfect artwork for your recipient.

Exhibitions and Events

Does Agis exhibit in physical galleries?

While most of our artwork is showcased online, we occasionally collaborate with galleries and organisations for exhibitions. Subscribe to the Blazing Minds Art Letter to stay informed about upcoming events.

Can I arrange a private viewing?

We do not currently offer private viewings. However, our detailed product pages provide high-resolution images and full descriptions to help you make your selection.

Art Care and Preservation

How should I care for my artwork?

For unframed prints, we recommend keeping them in their original packaging until they are framed. Use acid-free materials and avoid exposure to direct sunlight, humidity, or extreme temperatures.

Can I frame my artwork with glass?

Yes, framing your artwork with glass or acrylic can help protect it from dust and damage. Ensure that the materials used are UV-resistant to prevent fading over time.

Returns and Refunds

What is your returns policy?

Refunds are issued only for items that are defective or damaged during delivery. To request a return, please contact us within 7 days of receiving the artwork.